At Doctor Visit Bangalore, we take your privacy seriously. This Privacy Policy explains what information we collect from you, how we use it, how we protect it, and what your rights are. Please read this page carefully before using our website or sharing any personal or medical information with us.
By using our website (www.doctorvisitbangalore.com) or contacting us through any channel — including WhatsApp, phone, email, or our contact form — you agree to the terms described in this Privacy Policy.
1. Who We Are
Doctor Visit Bangalore is a medical tourism and patient support platform based in Bangalore, India. We help domestic and international patients access quality medical treatment in India by connecting them with the right hospitals, doctors, and support services.
Website: www.doctorvisitbangalore.com Email: Info@doctorvisitbangalore.com Phone/WhatsApp: +91 78920 28951 Location: Bangalore, India
2. What Information We Collect
When you visit our website or contact us for medical assistance, we may collect the following types of information:
Personal Information
- Your full name
- Your email address
- Your phone number or WhatsApp number
- Your country of residence
- Your age or date of birth (when relevant to treatment)
Medical Information
- Medical reports, test results, and scan reports you choose to share with us
- Details about your medical condition or the treatment you are seeking
- Your treatment history (when relevant)
Website Usage Information
- Your IP address
- Browser type and version
- Pages you visit on our website
- Time and date of your visit
- How you arrived at our website (search engine, social media, etc.)
This website usage information is collected automatically through cookies and standard web analytics tools such as Google Analytics.
3. How We Use Your Information
We use the information you provide strictly to help you access the medical care you need. Specifically, we use your information to:
- Understand your medical condition and identify the right hospital and specialist for your case
- Prepare a personalised treatment plan and cost estimate for you
- Coordinate with hospitals and doctors on your behalf
- Assist with medical visa documentation and travel arrangements
- Communicate with you throughout your treatment journey
- Respond to your enquiries via phone, WhatsApp, or email
- Improve our website and services based on how visitors use them
- Send you relevant health information or updates (only if you have opted in)
We do not use your information for any purpose other than those listed above without your explicit consent.
4. How We Share Your Information
Your privacy matters deeply to us. We do not sell, rent, or trade your personal or medical information to any third party for commercial purposes — ever.
We may share your information only in the following limited circumstances:
With hospitals and doctors: When you agree to proceed with a treatment, we share the relevant medical information with the hospital and specialist handling your case. This is necessary to arrange your treatment.
With visa and travel support partners: If you require medical visa assistance or travel arrangements, we may share your basic details (name, nationality, treatment details) with trusted partners who assist with these services.
When required by law: If we are legally required to disclose information — for example, by a court order or government authority — we will comply with the law.
In all cases, we share only the minimum information necessary and only with parties who are bound to handle it responsibly.
5. Medical Information – Special Care
We understand that your medical information is deeply personal and sensitive. We treat all medical reports, diagnoses, and health details you share with us with the highest level of confidentiality.
Your medical information is shared only with the doctors and hospitals directly involved in your care, and only with your knowledge and consent. We do not share medical details with any other party under any circumstances.
6. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site.
The types of cookies we use include:
Essential cookies: These are necessary for the website to function properly. Without them, certain parts of the site may not work.
Analytics cookies: These help us understand how visitors find and use our website, so we can improve it. We use Google Analytics for this purpose. The data collected is anonymous and does not identify you personally.
Marketing cookies: These may be used to show you relevant content or advertisements based on your interests.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal and medical information from unauthorised access, loss, misuse, or disclosure. These measures include:
- Secure communication channels for sharing sensitive medical information
- Restricted access to patient data — only team members directly involved in your care can access it
- Regular review of our data handling practices
While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We encourage you to contact us through secure channels and avoid sharing sensitive information over unsecured platforms.
8. How Long We Keep Your Information
We retain your personal and medical information for as long as necessary to provide you with our services and to comply with legal requirements. Once your treatment journey is complete and there is no further need to retain your information, we delete or anonymise it securely.
If you would like us to delete your information before this point, please contact us and we will act on your request promptly.
9. Your Rights
You have the following rights regarding your personal information:
Right to access: You can request a copy of the personal information we hold about you at any time.
Right to correction: If any information we hold about you is inaccurate or incomplete, you can ask us to correct it.
Right to deletion: You can ask us to delete your personal information. We will comply unless we are legally required to retain it.
Right to withdraw consent: If you have given us consent to contact you or use your information in a specific way, you can withdraw that consent at any time.
Right to complain: If you believe we have handled your information incorrectly, you have the right to raise a complaint with the relevant data protection authority in your country.
To exercise any of these rights, please contact us at Info@doctorvisitbangalore.com or WhatsApp us at +91 78920 28951.
10. Third-Party Websites
Our website may contain links to third-party websites — such as hospital websites, government visa portals, or social media platforms. Once you leave our website, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external websites you visit.
11. Children’s Privacy
Our services are intended for adults making medical decisions for themselves or on behalf of family members. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe a child has shared information with us without parental consent, please contact us and we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us About This Policy
If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your information, please get in touch:
📧 Email: Info@doctorvisitbangalore.com 📞 Phone/WhatsApp: +91 78920 28951 🌐 Website: www.doctorvisitbangalore.com 📍 Location: Bangalore, India
We are happy to answer any questions and will respond within 24 hours.
Doctor Visit Bangalore — Your Trusted Healthcare Guide in India.